You can elect to not publish names that your clients have attached to their reviews. This means that you have the final say on whether client names are published. Many health and medical practitioners using Genbook have requested this capability to protect the privacy of their patients. Go to the Settings page in your Genbook account, then click on "Customer reviews" and check the box next to "Suppress personally identifiable information" to ensure client names don't show up on their reviews.
In addition, your clients now have more options for how their names appear on the reviews they post (assuming you allow their names to be published). They can attach their full names, first names and last initials or just their initials.
Because we understand that clients of certain businesses may prefer total anonymity, there's also the option to use a different name altogether. Clients can simply choose "Other" from the Name drop down menu and enter an alias of their choosing.
As you see highlighted below, client names appear as they've been entered when the reviews are published on your scheduling page.
4 comments:
I am a therapist and have chosen to disable names on reviews. However, the e-mail sent to them does not clearly specify this. Can the auto e-mail be altered to indicate when a user's therapist has selected this option? Or can you add "Anonymous" as an option for all those considering sending in an evaluation?
Larry, even though the review invitation email doesn't contain this information, the page on which clients leave reviews does state they can choose the name under which they leave a review. It'll be up to the client how they choose to proceed.
This a great feature, however the sample form a client/patient is sent to ask for a review shows the client name of previous reviewers. For true privacy, this form needs to suppress previous reviewers names as well, can this be done?
Thanks!
Melinda, only the names of clients who've chosen to leave reviews under their names will be displayed (as they are also displayed on your booking page's Reviews tab). If you're supressing the names of all clients, no client name should be visible on the review form, or on the Reviews tab on the scheduling page.
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