Here's what your Reviews tab will look like:
On the upper right, you'll see the option to preview the review invites your clients receive, so you can see what they see when being asked to provide feedback about their appointments. Just click on "Customer Review form" to see what they'll see.
Clients will have the option of associating their names (either the full name or first name and last initial) or choosing "Other" and entering a name they feel gives them more privacy. The level of detail clients give about themselves and their appointments is totally within their control when they submit reviews.
In the Reviews tab itself, to the left of "Received," you'll see a little dropdown menu that, when you've got a review selected (ie: the box next to a review checked), will give you several options of what to do with that review.
As you can see, you have the option of publishing the review you selected (if the review were already published, then "Unpublish selected reviews" would be an option). You're also able to choose whether you'd like new reviews your business receives to be published automatically, without giving you a chance to look at them.
Many businesses choose to see the reviews before allowing them to be published. Manually publishing and unpublishing reviews can take up to 24 hours, so don't worry if you see "Pending Publication" under Status after you've made a change.
Because reviews are a great way to inspire confidence in your business, you should take advantage of the various options we offer for promoting your published reviews across the Web. You'll find these options at the top right of the Reviews tab page. You can share your reviews via your Twitter feed and on your personal Facebook profile (not to be confused with including the reviews in the BookNow App on your Facebook business page, as part of Genbook Promote).
You can even post a "Read Verified Customer Reviews" button on your website.
In the same way that the BookNow button takes clients directly to your online appointment scheduling page, the Reviews button will take them directly to your published Reviews page.
Check out our video tutorial on capturing and publishing client reviews: