The "Automatic" option allows you to set the times customers see in intervals of anywhere from 15 minutes to 8 hours.
Here's what your customers would see if you chose the "Every 15 minutes" option and your business opened at 10am.
There's one exception to the Automatic increments, and it occurs when you have an appointment with a duration that's in multiples different than the increments. For example, in the example above, if you were to already have a 20-minute-long appointment at 10:00am, the system would display the very next available time — 10:20 — then resume the incrementation based on your opening operating hours. So, after 10:20, clients would see 10:30, 10:45, 11:00, etc. The system does this in order to maximize your scheduling capacity.
The "Manual" option allows you to enter each time at which you wish to have appointments begin. The trick here is that you have to enter every single start time you wish to have because only the times you input will be displayed. This option gives you more flexibility, especially if you'd like to have different start times on different days.
Here's how you'd set this up if you wanted Monday, Wednesday and Friday's appointments to start on the hour and Tuesday and Thursday's appointments to start on the half hour (you can also start on the 15 or 45 minute mark if you wish).
Another important thing to remember is that start times will only be displayed if they are within business hours and not otherwise voided by the Offline Mask. That's to say that even if you set up several start times on a day when your business is listed as closed, customers won't have the option of scheduling on those days.
Watch our quick video tutorial on this topic:
36 comments:
I seem to be unable to schedule an appt for a client from the calendar interface (solo user) at 15 or 45 minutes past the hour. I set the appointment time interval to 15 minutes, and while it will show clients the 15 minute intervals, I am not seeing those same intervals in the calendar view. Can you help?
Shams,
You can click on the hour or half hour, then hold the mouse down and drag to where you want the appointment to go (:15 or :45).
Hello, is there anyway we can enter timeframes in hours, example 2hour or 2.5 hour instead of mins. Some of my services require 4 hr window. thanks
Service durations can't be entered in anything other than minutes. We're sorry for the inconvenience. For 4 hours, just enter 240 minutes!
We really need 10-minute intervals, with the ability to schedule 6 people per hour. Are there any plans to make time scheduling more flexible? Thanks!
This looks like a great tool! As I'm just getting started, I wonder if there is a way to automatically put at least 30 minutes between any appointments. For example, I don't mind the available appointments every 30 minutes, but if someone books a 90-minute appointment at 3 PM, I don't want the next available appointment to appear until 5 PM. Is this possible to configure?
CapCrackers, welcome to Genbook!
You can put 30 minutes between appointments by extending your service durations. Here's more on that!
I utilize the Custom Option...but what I need is the ability to schedule from my end on the 15 minute mark. This works great for those booking via my website. However most of my clients often book their next session while in my office and some of my appointment times are on the 15 minute mark. I would like to be able to utilize the auto-fill and schedule from my end with a 15 minute mark vs. the half hour. Is that possible? If not will it be?
Buffy, at this time it takes an extra step to schedule at the 15 or 45 minute mark. It's explained/detailed here.
I see clients every 50 minutes. When I choose the manual setting, I can only book people with the choices of 00, 15, 30 after the hour. Am I missing something?
I would like to offer times like: 10, 10:50, 11:40, 12:30, 1:20 and so on...
Holly, 50 minutes isn't one of the automatic increments. You'll have to use the manual setting and input all of the specific start times you want to offer.
I'm a "solo" user and have the same issue as Holly. I want to offer start times that are not just on the quarter hour etc. I want to be able to offer a start time of 10:20, 10:40, etc. But the manual time input dropdown box only offers "00, 15, 30, 45".
Am I missing something?
20 minutes is not a manual start time increment, but it IS an automatic one. Choose the "Automatic" option, then click the drop down menu and select "Every 20 minutes". As long as your business opens/your availability begins on the hour, this setting should result in making appointments available at 10:00, 10:20, 10:40, etc.
I have two locations- Mondays, Wednesdays and Thursdays I am at one location, and Tuesdays and Fridays I am at the other.
How can I make this scheduling situation work?
Tammy, to set up multiple locations you'll need to set up multiple staff members (to represent the locations).
Use the Offline Mask to set the schedules for each location.
Hi! I need to be able to have 30 minutes between each of my appointments to travel to different locations. I would like when a client schedules for 10-11 that the next appointment time listed is 11:30...right now, it will list the next time as 11am. How do I do this? Is this possible?
Jenny, what you can do is add 30 minutes to your service durations, that way the buffer/travel time will be built in.
The other option, if all of your services are 1 hour long, is to use the Manual option on the Appointment Time Scheduling feature and enter all the exact start times you'd like to offer.
I'm a piano teacher and I offer group classes of 9 students. Can 9 students sign up for the same time slot?
Lillian, at this time Genbook doesn't support class/group bookings. Only one appointment can be made per time slot, per staff member. We're sorry if this causes an inconvenience.
Is there a way to view my calendar monthly instead of weekly? I'd rather view my whole month rather than just clicking through week by week to find an opening. Is this possible?
Kris, I'm afraid that a monthly view is not currently available. We're very sorry for the inconvenience!
how can i offer 2 different servics at 2 different intervals?
for example, i would like service 1 to start on the hour lke 7am, 8am, 9am and i would like service 2 to start on the half-hour like 7:30AM, 8:30AM, 9:30AM. Can you teach me how to set it up like that?
Thanks!
Ray, I'm afraid the Appointment Time Scheduling feature is business-wide, so you can't have multiple intervals for different services. I'm sorry about any inconvenience that might cause.
You may be able to do what you're asking by using the default (30 minute automatic) increments and the following workaround:
1. Make each service only 30 minutes in Duration.
2. Assign each of those services to a specific staff member.
3. Use the Offline Mask to stagger each staff member's availability.
For example: Staff 1 is linked to Service 1 and Offline at 7:30, 8:30, 9:30, etc. and Staff 2, assigned only Service 2, is Offline at 7:00, 8:00, 9:00, etc. This would result in Service 1 only being available on the hour and Service 2 only on the half hour.
My problem is that I schedule my patients a lot of the time and in my calendar it only allows me to schedule every half hour even though I selected 15 minute intervals. Can anyone help? Thanks.
You can manually override the start time options in the drop-down menu when you add an appointment into calendar, and type in the exact time when you want the appointment to start.
Will 10 minute ever be available?
Catherine, we will likely lower the minimum appointment duration and scheduling intervals sometime later this year.
Please please we need ten minute intervals for appointments.
Hi, I am just starting your service and think I will love it-however-I see my clients in three hour increments. Is there a way to not show the middle hours being available? For example Usually I have an appointment slot of 9-12 When I set up my services as 180 minutes it still shows openings for 9:30,10, 11:30 etc.If first appointment scheduled for that day is booked at 11:30, I would lose out on any 3 hour morning or afternoon appt. Is there a way to show the 9-12 slot is open or the 12:30-3:30. ?? Thank you
You should use the Manual mode on this feature, and list all the start times you wish to offer (9am, 12:30pm, etc.). That way, only those times will be displayed and you won't have instances of clients being able to choose an 11:30 time slot, thereby throwing off the entire day's schedule.
I see that the cc capture has been updated and can be used on a per-client or per-service basis. Is there any way to capture cc info by the day? For instance, I want to capture cc info to confirm weekend appointments only.
Thanks.
No, it's not currently possible to require credit cards only for appointments on certain days of the week. The way around this would be to create services that are only available on particular days of the week, then to require credit cards for those services.
I love Genbook, but I am at the point that I need the 10 minute scheduling option. A year or so ago you said it would be available later in the year, but it isn't. Will it be happening soon?
Thank you
Julie, 10 minute service durations and/or start time increments may still be a way's off, I'm afraid.
I have a staff member and myself on my calendar. I have specific times I want to start appointments but she doesn't. We also work on the same day in different locations so I can't just make the start times manual only on Tuesdays, for example because it would affect both of our calendars. Is there anyway to make manual start times for me and let her's show the automatic 15 minute increments to clients?
kcanete, I'm afraid it's not possible to have different Online Start Times for different staff. The feature is business-wide.
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